Warranty claims

Faulty product or warranty claim

If your order arrived damaged, faulty or missing an item, you must submit a claim within 3 days of delivery and include clear photos or video of the issue.

1. Send the warranty claim form below
2. Our team reviews your claim
3. We email you the next steps

In many cases we can resolve the issue without the product being returned.

Return delivery costs

• Faulty on delivery (within 30 days): we cover the return shipping costs.
• Faulty after 30 days: return shipping to our warehouse is your responsibility.

Once received, your item is assessed by our team or the manufacturer. Please allow up to 20 business days for assessment, repair or replacement. Return shipping of repaired or replaced items is the customer's responsibility.

Manufacturer's warranty

Most products sold by House & Trade Supplies are covered by a manufacturer's warranty. You can choose to lodge a claim with the manufacturer directly: many have dedicated service centres and may resolve it faster.

Consumer guarantees (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.