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Click on "Forgot Password" on the login page and follow the instructions to reset your password via email.

Check your spam/junk folder. If you still don’t see it, ensure you’re using the correct email address associated with your account.

Try clearing your browser cache or using a different device. If the issue persists, contact our support team [email protected]

Ensure your card details are correct and that your bank hasn’t blocked the transaction. Try using a different payment method if the issue persists.

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Check your spam folder. If it’s not there, log into your account to check your order history or contact us.

Due to the fast turnaround between placing your order and when we pack it, we’re unable to add/change any items to an order.

If you need to make any changes to your delivery address, please contact our Customer Service team via email [email protected]

Once an Order has been placed, it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy.

It may take up to 24 hours for tracking details to update. If there’s still no update after that, contact us.

Shipping times may vary due to courier delays. Check your tracking information or contact us if it’s significantly delayed.

Contact us with photos of the damaged items or missing products, and we’ll assist with a resolution.

Please include your full name and order number in the email

Refunds typically take 5-7 business days to appear in your original payment method.

Your bank may have flagged the transaction. Try another payment method or contact your bank for more details.

Yes, many of our products come with a manufacturer’s warranty. The warranty period and terms vary by product. Please check the product description or contact us for details.

If your item is faulty and within the warranty period, contact us with your order number, a description of the issue, and photos or videos of the defect. We will assist with the warranty process.

More information: https://housetradesupplies.com.au/warranty

We accept returns within 14 days of purchase, provided the item is brand new, unused and in its original unopened packaging. Return shipping costs may apply. Check our Returns Policy for full details: https://housetradesupplies.com.au/returns

You must notify us via email ([email protected]) and request a change of mind return.

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