Special Order Items

Some products available on our website are Special Order Items. These products are not held in our regular warehouse stock and are ordered specifically from the supplier after your order has been placed.

Lead Times

Special order items may have a lead time of up to 90 days, depending on supplier availability, manufacturing schedules and freight.

In many cases, stock arrives sooner than the maximum lead time. Any estimated arrival date provided is an estimate only and may change due to circumstances outside our control, including supplier delays, production delays or freight disruptions.

Once your item arrives at our warehouse, we will arrange dispatch as soon as possible and send tracking information by email.

Order Status

Your order may continue to display as Processing while we are waiting for the special order item to arrive from our supplier.

This does not mean there is an issue with your order. The order will remain in processing until the item is received and prepared for dispatch.

Cancellations & Change of Mind

As special order items are ordered specifically for you, special order items cannot be cancelled, changed or refunded for change of mind once the order has been placed with our supplier.

Please ensure you have selected the correct product, size, model and quantity before completing your purchase.

This does not affect any rights you may have under the Australian Consumer Law, including where an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

Orders Containing Multiple Items

If your order contains both stocked and special order items, your order may be held until all items are available for dispatch.

Where practical, we may arrange a partial shipment. Additional freight charges may apply where a customer requests separate delivery of items.

Supplier Availability

Special order products remain subject to availability from the manufacturer or Australian distributor.

On rare occasions, a supplier may advise that an item has been discontinued, is no longer available or has an extended lead time. If this occurs, we will contact you as soon as possible to discuss the available options.

Need an ETA Before Ordering?

If you require an item by a particular date, we recommend contacting us before placing your order so we can request the latest estimated lead time from the supplier.

Please note that supplier ETAs are estimates only and cannot be guaranteed.

By purchasing a product identified as a Special Order Item, you acknowledge and accept the special order conditions outlined above.